Sales, Return and Exchange Policy

Division Sports-Rep

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1. General

Division Sports-Rep is committed to offering quality products and professional service to all its customers. By placing an order, the customer acknowledges having read and accepted these sales, return and exchange policies.

2. Orders and Payments

Any order is considered official upon receipt of written confirmation or a deposit. A deposit may be required before launching into production or reserving inventory. The balance of invoices is payable according to the terms indicated on the quote or invoice. Interest may be applied on overdue balances.

3. Custom Products

Final Sale – Products manufactured, ordered or modified to order according to the customer's specifications, including but not limited to: custom colors, specific dimensions, particular configurations, prints, logos or markings manufactured specially at the customer's request are considered final sales. These products cannot be returned, exchanged, or refunded, except in the event of a manufacturing defect recognized by Division Sports-Rep or the manufacturer. It is the customer's responsibility to validate all specifications before confirming the order. Any special or personalized order confirmed by the customer becomes firm and final upon approval and production launch. No changes, cancellations, returns or exchanges will be accepted after this point.4. Returns and Exchanges – Standard Products

Returns or exchanges of standard products may be accepted under certain conditions: a request must be made within a maximum of 15 days following receipt, the product must be new, unused and in its original packaging, the product must show no signs of installation, wear or damage, proof of purchase is required. Division Sports-Rep reserves the right to refuse any return that does not meet these conditions. Restocking fees of up to 25% may apply. Shipping costs related to returns or exchanges remain the responsibility of the customer, except in the event of our error.

5. Damaged or Defective Products

Any product received damaged or showing an apparent defect must be reported within a maximum of 48 hours following receipt of the merchandise. The customer must provide: a detailed description of the problem; clear photos; the invoice or order number. Division Sports-Rep will review the file with the manufacturer to determine the applicable solution, which may include: repair, replacement, credit, partial or full refund.

6. Delivery Timelines

Delivery timelines provided are estimates. Division Sports-Rep cannot be held responsible for delays related to carriers, customs, manufacturers, shortages, or events beyond our control.

7. Order Cancellation

An order may be cancelled only if it has not yet been put into production, ordered or shipped. Administrative fees or incurred costs may be retained depending on the progress of the file. Custom or special orders cannot be cancelled after approval.

8. Warranty

Applicable warranties are those offered by the manufacturer of the product concerned. Division Sports-Rep acts as a distributor and will collaborate with the customer to facilitate the processing of claims where applicable. The warranty does not cover normal wear, misuse, improper installation, inadequate maintenance, or modifications made by the customer.

9. Limitation of Liability

Division Sports-Rep shall not be held responsible for indirect damages, loss of business, loss of revenue, or other damages resulting from the use or inability to use the products sold.

10. Acceptance of Terms

Any order confirmation, deposit payment or quote acceptance constitutes full acceptance of these policies.